![]() ![]() If that is your case, try installing older versions of the app. ![]() Even in some rare cases, the re-install step also doesn't work.Android usually restores all settings after you re-install and log into the app. Finally, if you can't fix it with anything, you may need to uninstall the app and reinstall it.After that put it to charge, and press the power button. If none of the above is working, you can wait till your phone battery drains and it turns off automatically.Now you can try opening the app, it may work fine. Then, release the buttons and hold down the "Power" button until the screen turns on. Press and hold down the "Home" and "Power" buttons at the same time for up to 10 seconds. Try a Hard reboot on your Android mobile.Then you close the app that has this issue. You just need to press the recent applications menu (usually the first left button) on your phone. Most of the time, it might be a temporary loading issue.There are a few ways to fix this problem. Usually, when you open an app, you will see a black screen for a few seconds and then the app will crash with or without an error message. If the credential is a hard token, it likely needs to be replaced.It is one of the most common problems in the Android operating system. This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. If the tests continue to fail, uninstall\reinstall the app. ![]() You may need to repeat this step 2-3 times. QR/App Code: Scan a QR Code to generate site. Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts. If it fails, wait for a new security code to generate and try again. Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts.Last time I did, there was a 10, or 12 account limit that can be exported at once, so I had to do it in two steps. If the credential is working properly a success message will appear. For Google Authenticator, you can export accounts, and allow the new phone to scan the QR code the app will show, and new phone will import those accounts. Enter the security code from your device.Enter the Credential ID in the provided field.Click on Test to the right of the phone image.Verify the time zone and system time on the device are correct.Test the security code using the steps below.įor VIP Access for Mobile and VIP hard tokens, follow these steps:.Click on the icon in the top-left of the application window and select Settings.Therefore, if your device clock was set incorrectly to a future time and you attempted to use a security code, you will need to set the clock back to the correct time, then let the clock pass beyond the time the security code was used. Meaning, if a security code with timestamp 08:00 is used, any security code prior to that time will fail. Set the time zone and system time on your device to the correct values.Never use the same security code more than once. Important: VIP Security codes are one-time use only. PUSH is recommended whenever using a mobile token.Ī time re-sync between your app and the VIP services can be done directly from the VIP Access Desktop app using the steps below. VIP PUSH authentications are not affected by the system time.If the time on your device becomes incorrect by more than a few minutes, the security codes generated by the VIP Access become out of sync and are rejected by the VIP services.The mapping between your credential ID, security codes, and the corresponding timestamps are synchronized with the VIP services in the cloud.The next security code generated 30 seconds later will match at 12:00:30 PM, the next code will match at 12:01:00 PM, and so on.If the VIP Access app on your iPhone is launched for the first time on at 12:00:00 PM, the very first VIP security code will match that date and time.If the device time changes to an incorrect time, VIP security codes may fall out of sync and the code will fail during a validation attempt. The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new security code every 30-seconds. ![]()
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